What to do when your checkout offer isn’t showing

Here are 5 methods you can use to troubleshoot your checkout upsells. We can also do this for you. Once you give jaap@upsellplus.com collaborator access to your themes and apps we’ll get to work.

The methods:

1/ Check if you have a checkout offer enabled

2/ Check if there are smart rules preventing the offer from showing

3/ Visit your checkout in incognito mode

4/ Check if you’re on Shopify Plus

5/ Check if the upsellplus scripts are in your checkout file

A walkthrough for each method:

1/ Check if you have a checkout offer enabled

1. Go to your Shopify Apps

2. Click on UpsellPlus Checkout Offers

Click on UpsellPlus Checkout Offers

3. Click on the Offers tab

Click on the Offers tab

4. Go to the first offer. Click on Activate

Go to first Offer. Click on Activate

2/ Check if there are smart rules preventing the offer from showing

1. Go to the UpsellPlus app

2. Click on Offers

Click on Offers

3. Select the first offer. Scroll down to 'Cart upsell settings'

Select the first offer. Scroll down to 'Cart upsell settings'

4. Remove the rules temporarily

Remove the rules temporarily

5. Save your changes

Save your changes

Now go to your checkout and check if the widget appears.

3/ Visit your checkout in incognito mode

Your browser might have cached the old version of the checkout, without the upsell widget.

Go to your browser and open an incognito window. Navigate to your store and go to the checkout. Can you see the upsell widget now?

4/ Check if you’re on Shopify Plus

Go to https://{{YOUR STORE NAME}}.myshopify.com/admin/settings/plan

You can also navigate to this by going to Store Admin > Settings > Plan

1. Go to your Shopify Store Admin

2. Click on Settings

Click on Settings

3. Click on Plan

Click on Plan

5/ Check if the upsellplus scripts are in your checkout file

Go to your checkout. If you’re using Chrome, right click anywhere on the page > Inspect.

Now you’re in developer tools in Chrome. On this page go ahead and press Command + F (CTRL + F). This will let you search in the checkout code. Type ‘upsellplus’, hit enter to find the next instance of the search term.

If you find any of the following two widgets, the code is there!

If none of these five methods worked for you, it is highly likely you don’t have access to checkout customization yet. Reach out to your Shopify account manager to request this.

You can always reach out to us in the chat in the app or to support@upsellplus.com.

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