What to do when your checkout offer isn’t showing
Here are 5 methods you can use to troubleshoot your checkout upsells. We can also do this for you. Once you give jaap@upsellplus.com collaborator access to your themes and apps we’ll get to work.
The methods:
1/ Check if you have a checkout offer enabled
2/ Check if there are smart rules preventing the offer from showing
3/ Visit your checkout in incognito mode
4/ Check if you’re on Shopify Plus
5/ Check if the upsellplus scripts are in your checkout file
A walkthrough for each method:
1/ Check if you have a checkout offer enabled
2. Click on UpsellPlus Checkout Offers
3. Click on the Offers tab
4. Go to the first offer. Click on Activate
2/ Check if there are smart rules preventing the offer from showing
2. Click on Offers
3. Select the first offer. Scroll down to 'Cart upsell settings'
4. Remove the rules temporarily
5. Save your changes
Now go to your checkout and check if the widget appears.
3/ Visit your checkout in incognito mode
Your browser might have cached the old version of the checkout, without the upsell widget.
Go to your browser and open an incognito window. Navigate to your store and go to the checkout. Can you see the upsell widget now?
4/ Check if you’re on Shopify Plus
Go to https://{{YOUR STORE NAME}}.myshopify.com/admin/settings/plan
You can also navigate to this by going to Store Admin > Settings > Plan
1. Go to your Shopify Store Admin
2. Click on Settings
3. Click on Plan
5/ Check if the upsellplus scripts are in your checkout file
Go to your checkout. If you’re using Chrome, right click anywhere on the page > Inspect.
Now you’re in developer tools in Chrome. On this page go ahead and press Command + F (CTRL + F). This will let you search in the checkout code. Type ‘upsellplus’, hit enter to find the next instance of the search term.
If you find any of the following two widgets, the code is there!
If none of these five methods worked for you, it is highly likely you don’t have access to checkout customization yet. Reach out to your Shopify account manager to request this.
You can always reach out to us in the chat in the app or to support@upsellplus.com.
