Why is my Upsell Offer Not Showing?


Jaap Vergote


October 5, 2022

There are usually two reasons why this could be happening.

1/ The app hasn’t been selected as the post-purchase app in checkout settings. You can read how to do so here

2/ The payment method used to check out is not a credit card

Shopify limits post-purchase offers to orders paid with credit card. From their website:

post purchase limitations shopify



If you’re testing on a development/test store and want to avoid charging a live credit card, you can set your payments to Test mode and use a test credit card. Please don’t turn on test mode on your live store! It will stop customers from making a payment.

We recommend to check your checkout settings and test with a credit card as payment method to see your post-purchase offer appear.

post purchase page shopify

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