Why is my upsell offer not showing?
![](https://cdn.prod.website-files.com/66577c3b246ca702218cf176/66577c3b246ca702218cf22c_Group%201000004243.webp)
There are usually two reasons why this could be happening.
1/ The app hasn’t been selected as the post-purchase app in checkout settings. You can read how to do so here
2/ The payment method used to check out is not a credit card
Shopify limits post-purchase offers to orders paid with credit card. From their website:
![post purchase limitations shopify](https://cdn.prod.website-files.com/66577c3b246ca702218cf1bb/66577c3b246ca702218cf520_633df081a6aaa922e1a7a7f6_159HaNlmSXMEbqkbKdRJO_Y3SrGEe6QFfccJ2oEagpXrxFfguLBSHCMxVtqe40xUIG59xHsWOscxOpgrW4eYLvyGQ9uNOcSiuIfj6VsHNIA3o6Mo9Zyuni06bbU_l3QRUXzE0-3FJuWViXTakRHMEVRhxnHPpevno-iTcOMgmp_5v6mOQQdEPnbKew.png)
Source:
https://shopify.dev/apps/checkout/post-purchase#limitations-and-considerations
If you’re testing on a development/test store and want to avoid charging a live credit card, you can set your payments to Test mode and use a test credit card. Please don’t turn on test mode on your live store! It will stop customers from making a payment.
We recommend to check your checkout settings and test with a credit card as payment method to see your post-purchase offer appear.
![post purchase page shopify](https://cdn.prod.website-files.com/66577c3b246ca702218cf1bb/665f3e430e2b5de683cfb47a_633df120be50d2c87fd2d516_post-purchase-animation-0101b534d5dee8bdb288c369d00929fca37cc78d1e189ff57c9182d32e6671c0.gif)
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