Rewards and progress bars

Basic
October 6, 2026

Rewards show shoppers progress toward a threshold — free shipping, a free gift, or a discount — and can add the reward automatically when they reach it. Thresholds can be tiered, and shipping and order discounts are configured separately from product rewards. Rewards have their own analytics, separate from offer analytics.

Rewards is a distinct system from offers, with its own targeting, its own analytics dashboard, and its own configuration surface, even though it shows up in similar places (cart drawer, checkout) — the practical difference is that a reward tracks a shopper's progress toward a threshold (a dollar amount, usually) rather than recommending a specific product to add, and can apply its result automatically once that threshold is crossed.

Thresholds can be tiered — a shipping discount at one level, a larger discount or a free gift at a higher one — rather than being a single all-or-nothing cutoff, which is what makes the progress-bar UI meaningful: it's showing progress toward the next tier, not just a binary qualify/don't-qualify state. Shipping and order discounts tied to a reward tier are configured separately from any free-gift product reward, so a single reward program can combine both without one setting overriding the other.

Because Rewards has its own analytics, don't expect reward-driven revenue to show up inside offer-level analytics — the two systems report separately, which matters if you're trying to account for all revenue impact in one place.

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