Customer Success Hero

We help the largest 1% of Shopify stores to grow their revenue and AOV through product recommendations.

Our need to hire

Our founder built a CS team of 3 full time support reps providing support, onboarding clients, and ensuring their success across all of our brands.

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We need someone to come in to cover one shift Monday to Friday 4:00 PM to 12:00 AM (midnight) ET. Ideally you're located in or around UTC-11 timezone. Our customers are large Shopify brands ($3m -$150m/yr in revenue). We want to have someone who has experience with real Customer Success. Not just support. We reply to messages within 30 seconds and help merchants be successful. We check in with each customer every 6-12 weeks and suggest strategies to improve AOV, while also responding to any questions over live chat or hop on a call within 30 seconds.

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