Head of Customer Success

We help the largest 1% of Shopify stores to grow their revenue and AOV through product recommendations.

Our founder built a CS team of 3 full time support reps providing support, onboarding clients, and ensuring their success across all of our brands.

We need someone to come in, upgrade this team and make it into a machine. Our customers are large Shopify brands ($3m -$150m/yr in revenue). We want to have real Customer Success, where we check in with each customer every 6-12 weeks and suggest strategies to improve AOV, while also responding to any questions over live chat or hop on a call within 30 seconds.